CUSTOMER SERVICE
This site is managed by Wild & Funk Limited on behalf of TRS&Co (Europe) Limited, the exclusive UK and European distributors for tonic australia. All purchases/transactions on this site will appear on your receipt as Wild & Funk Limited.
WHOLESALE
If you are UK and European retailer and are interested in stocking Tonic Australia products in your store, please email us using the contact box below
CONTACT US
Have any questions or concerns?
We’re always ready to help!
Call us at
++44 (0) 333 344 3431
or send us an email using our contact form
Our address is:-
Unit 16F Spey House, Mandale Business Park
Belmont Ind Estate, Durham City
DH1 1FW
RETURNS
Every item sold on www.tonic-uk.com is unconditionally guaranteed. If you are not entirely satisfied with your purchase you may send it back to us at your own cost within 14 days of delivery for a full refund including any standard shipping costs.
Returned products must be unused and in their original packaging accompanied by a copy of your on-line receipt of purchase to:
Wild & Funk Limited
Unit F Spey House
Mandale Business Park
Durham City
DH1 1FW
UK
FAQ
Do you provide International delivery?
Yes, we deliver to any country within the European Union. For delivery outside of the United Kingdom or European Union please follow the link at the top of the page to Tonic Australia's main website for further assistance.
How do I return an item?
Returning a tonic item that you are not totally satisfied with is easy. First just send us an email to tell us it's on its way. If you can tell us why you are returning it we would appreciate the feedback. Please remember to quote your original order number. Then simply package up the returning item(s) using the original packaging, enclose a copy of the order receipt and mail it back to us. Once the goods are received back and providing they are unused and in the original condition we will process your refund.
Who pays for return shipping
It is the customers responsibility to pay the cost of return shipping but we will refund any standard delivery costs incurred on the original order.
How do I track my order?
Once your order ships, you will receive an email confirmation along with a tracking number. Click on the tracking number of our preferred shippers/couriers to follow your order.
How can I contact your couriers?
Follow the link on the tracking number provided to contact our couriers.
What are your delivery options?
Most orders are shipped using UPS or Royal Mail depending on the size of your parcel and your location.